Labor Opposition urges Sydney Water customers to look out for incorrect water bills: Hundreds of thousands of faulty water meters go unrepaired


The NSW Labor Opposition today urged Sydney Water customers to be on the look-out for incorrect water bills, with the utility falling 36 per cent short of its own target for repairing faulty household water meters this financial year.

"Sydney Water will fall 36 per cent short of its own target of replacing 426 000 faulty water meters by 30 June this year," Shadow Water Minister Luke Foley revealed today.

"This means some customers are being charged for water they haven't used and it is vital that you check your bill today.

"The Detailed Review of Sydney Water Corporation's Operating and Capital Expenditure 2011 shows that 153,843 homes and businesses will miss out on having their faulty, damaged or broken water meters replaced under Sydney Water's Meter Replacement Program.

"We also know that 51,000 Sydney Water customers currently receive estimated bills - where Sydney Water makes an estimate of water usage rather than reading a household meter.

"There are cases where individuals have demolished their homes, only to receive water bills that are higher than ever.

"We already know that Sydney Water's biggest source of complaints is the accuracy of billing.

"I am calling on the O'Farrell Government to adequately resource Sydney Water in next month's state budget so that the utility can overcome the backlog of faulty household water meters.

"I urge people who feel that they may have been overcharged for water usage to call Sydney Water on 13 20 92 to discuss their bill," Mr Foley concluded.